Audit process

The Audit Process will seek robust evidence that the key outcomes have been met. 

As a minimum, TEC Quality certified organisations must: 

• Demonstrate accountability for the delivery of safe services and integrity in dealing with customers, service users and their representatives. Note: Organisations must inform TEC Quality of any changes in senior personnel responsible for service delivery. i.e. Director, Senior Manager, Head of Service   
• Demonstrate that a framework for managing risk is in place   
• Provide evidence that risk assessments are undertaken with regards to service delivery mechanisms 
• Have written procedures for reporting and escalating incidents   
• Provide evidence that incidents are analysed, opportunities for learning are identified and that this is disseminated organisation-wide, implemented solutions shall minimise the risk of incidents reoccurring   
• Have contractual, public and professional liability insurance cover, or other form of financial support in place, such as Government backing, or certificate of parental support.   
• Provide evidence that where staff are, or potentially exposed to a biological hazard, they understand and fulfil their roles and responsibilities in relation to infection prevention/control and demonstrate that policies and procedures have been developed in line with current relevant national guidance   
• ** Provide evidence that staff understand their roles and responsibilities in relation to fire awareness in service users' homes   
• ** Provide evidence of ‘safety-netting’ for users and where a need is identified that they are signposted to other services 
• ** Provide evidence that demonstrates awareness of and compliance with relevant legislation and best practice in relation to safeguarding and have written procedures for responding to and reporting suspected abuse  
• ** Have written procedures to prevent staff from personal benefit when working with customers, service users and carers
• Have a process to advise their commissioner, service user or their carer, of the risk being presented by the analogue to digital switchover

** Note: Only applies where staff have contact with ,or visit service users and carers directly.