Standards for Community Equipment & Wheelchair

As services in social care become more integrated, we see evidence of commissioners linking telecare and technology enabled care services to community equipment needs in order to provide that 'whole service' and to enhance care packages. 

The need to provide safety and assurance of service at this critical point in the care pathway provides commissioners peace of mind that the service user is protected but so is the service. The creation of TEC Quality's Community Equipment module within TSA's Quality Standards Framework is viewed as an essential piece in the puzzle, ensuring that the entire pathway is assured from the stage of independent living through to end of life.  

TEC Quality Equipment Services Module was developed in collaboration with NAEP (National Association of Equipment Providers), is UKAS accredited and created as a collaboration between commissioners, service users and the manufacturers developing the equipment, providing a robust and unrivalled framework. It represents complete unification of TEC and Equipment Services and with integrated equipment service organisations in both public and private sectors. 

BENEFITS OF ADOPTING QSF STANDARDS


  • QUALITY, SAFETY and IMPROVEMENT of your equipment service, keeping your service users safe, well and at home.
  • The value of a verified independent audit 
  • Ability to passport your ISOs across the framework
  • Provides consistent measure/standardisation across multiple sites/depots with varying service levels
  • Compliance to industry standards 
  • Assurance that the QSF is audited against rigorous UKAS process for continuous improvement of the framework  
  • Feedback from commissioners keeps the module fresh and relevant
  • Created by the industry for the industry.

A bit more about the 10 Common Standards?

Your quality journey begins with the 10 Common Standards, the bedrock to quality and safe delivery of service, based on ethics and outcomes for the service user.


Integrated service delivery in health and social care means that the 10 Common Standards will comprehensively support community equipment  providers with modules covering Business Continuity, User and Carer Experience / Safety, Workforce, Effectiveness of Service, Information Governance, Partnership Working and Integrated Service, Performance and Contract Management, Continuous Improvement and Innovation, Ethics.

NRS Healthcare


How a Community Equipment Provider Uses Quality Standards to Support Personalised Outcomes in its Multi-Site Service 



View case study
Embedding quality assurance is important to the following organisations: 

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  • "We feel the QSF will give us the recognition of the outstanding service we already provide within Bath & North East Somerset and South Gloucestershire, as well as endorsing us to potential service users and companies."

    “The strategic process itself helped our thinking on how the services sit in the wider transformation agenda for Leeds, focusing on a system-wide approach that puts people at the heart of what we do. 


    "The QSF process gives us time to focus on the wider agenda and sit back and think how Technology Enabled Care and equipment services can play a wider role in the delivery of the Leeds Health and Care Plan and the broader ambitions of the Health and Wellbeing Strategy.”


    Mick Ward, Leeds City Council


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     “Revolutionary to setting the standards in our industry sector!”


    Marie Martinalli, Medequip’s Head of SHEQ (Safety, Health, Environment and Quality) and Governance and Training. 

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    "I am absolutely delighted to be partnering with NAEP in the creation of the new TEC Quality Equipment Services Standard as it perfectly reflects our ethos of continuous improvement and providing focused solutions. This demonstrates we are expanding the quality improvement agenda across care provision." 


    Alyson Scurfield

    TEC Quality Chair

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    "Our members have been asking for National Standards for a long time. This module is important to NAEP as it will provide a nationally certified standard that ensures organisations are delivering a safe and effective service that has quality and customer care at its heart." 


    Jean Hutfield

    NAEP Chair

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