Audit process

The Audit Process will seek robust evidence that the key outcomes have been met. 

As a minimum, TEC Quality certified organisations must: 

• Provide evidence that policies are in place covering safer recruitment requirements e.g. DBS, selection, references, induction etc.
• Provide evidence that staff receive role-specific training at the commencement of their employment and which is reviewed and refreshed at regular intervals thereafter. The review process shall be conducted annually as a minimum, with refresher training conducted in line with defined subject matter, or certification timelines.
• Provide evidence that job descriptions and person specifications are in place for each role.   
• Demonstrate that all clinical staff have current registration with relevant UK professional and regulatory bodies.   
• Demonstrate that there is a procedure/process in place for staff performance evaluation and development, which identifies training needs and skills gaps, which in turn inform training requirements. This shall be conducted at least annually.   
• Provide evidence that staff are able to access timely support e. g. counselling, managerial input.   
• Provide evidence that staff are supported and feel able to raise concerns.   
• Have written guidelines in place which describe expectations around the professional conduct of staff.   
• Have formal written procedures in place for dealing with staff disciplinary issues.   
• Provide evidence that demonstrates awareness of and compliance with relevant legislation and best practice in relation to staff safety.   
• Demonstrate that staffing levels are continually monitored to make sure they are able to meet people’s needs (during business as usual, extraordinary situations and periods of planned growth).   
• Conduct Lone Worker Risk assessments and have put in place protection suitable to the role.   
• Have processes in place for the management of Home Workers. This shall include, but is not limited to, work risk assessment, security assessments, lone worker safety, supervision, training and performance monitoring etc.