QSF case studies and testimonials

Read about the experiences of those organisations that have been through a QSF audit. Hear why they applied, how they prepared, what the process was really like and how they feel they have benefited.

QSF case studies

Detailed case studies written by TEC Quality certified organisations covering the application, auditing and reporting process.

  • "We feel the QSF will give us the recognition of the outstanding service we already provide within Bath & North East Somerset and South Gloucestershire, as well as endorsing us to potential service users and companies."

    “I just wanted to extend a huge thanks for making the audit process a positive experience and not one that involves anxiety and is non-productive. We will take away the learning and work towards improving our current service. We have a lot of work to do but as you are aware we are committed to striving towards excellence.”


    Wendy Hendricks, Team Manager, Independence and Wellbeing Enfield


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    “It’s an opportunity for you and your team to get credit and recognition for delivering service daily and to support learning and improvement”


    Kevin McSorley

    Executive Director

    Fold TeleCare (Radius Housing)

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    "Genuinely, I think we all found the audit extremely helpful, and will be using the report to map out our service development plans."


    Rachel Chudley, Assistant Director, Neighbourhoods,

    Trent and Dove Housing


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    "Having taken part in numerous audits over the years, I found the QSF to be a much more robust and positive standard for our industry. Its core values of service user involvement, outcomes and safety means that your services are inspected on their real value to the end user, their families and carers; after all, this is what TECS is all about! I feel that by migrating to the QSF, we are in a better position to offer assurance to commissioners about the quality and innovation which is at the heart of our organisation and that this will help us to work with them to drive adoption of TEC to help more users and communities.” 


    Rupert Lawrence, Worcestershire Telecare


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    “I just wanted to thank both of you in assisting and helping us through our recent Audit. Having now gone through this I wanted to say this has much improved on the previous system. [Our auditor] Sharon was able to spend more time discussing and meeting with various colleagues and clients enabling her to focus on our overall service and outcomes.”


    Margaret Hutchings, Supported Housing Sheltered Housing and Careline Services Manager, South Essex Homes.


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    “I wanted to let you know that we found the new arrangements positive and productive. We are, as you would expect, pleased with the outcome, however in addition to that, the opportunity for an experienced, external auditor to consider our service and give us constructive feedback and recommendations for improvement is invaluable.”


    Angela Coates, Assistant Director (Housing), North Warwickshire Council


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